Former Chicago Urban Pets policies on special requests
Chicago Urban Pets ended pet-care services on May 30, 2025. This page summarizes our former approach to staffing and special care requests. It is a historical record, not a current service offer or a description of Green Paws Chicago’s policies.
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1 Former staffing approach
The original FAQ described a trained team working from shared care and handling protocols. CUP no longer assigns walkers or accepts service requests.
2 Former extended care option
The FAQ described hourly care in clients’ homes as an alternative to live-in care. That was a CUP service option at the time; it is no longer available through CUP.
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3 Former medication requests
The FAQ described accepting some medication-administration requests with written instructions through Time To Pet. It also stated that CUP staff were not veterinarians. This archive does not provide medication instructions or establish any current provider’s ability to administer medication. Confirm your pet’s requirements directly with the provider and your veterinarian.
4 Historical bonding and insurance information
The original FAQ discussed CUP’s bonding and insurance arrangements. That historical description does not establish current coverage, a reimbursement promise, or another provider’s insurance terms. Ask a prospective provider for current documentation and clarification of its own coverage.
If your pet has specific care needs, discuss them with the provider before booking and confirm what it can accommodate. Policies and staff capabilities vary; the former CUP arrangements above should not be used as a substitute for that conversation.