Former Chicago Urban Pets policies on pricing and payments
Chicago Urban Pets ended pet-care services on May 30, 2025. The answers below summarize our original service FAQ for historical reference. They are not current prices, payment instructions, or Green Paws Chicago policies. Do not use this page to enter payment details or arrange new service.
Disclosure: Some articles on this site may contain affiliate links, meaning, at no additional cost to you, Chicago Urban Pets may earn a commission if you click through and make a purchase. As an Amazon Associate we earn from qualifying purchases.
You Might Also Be Interested In:
- FAQ For Dog Walking and Pet Sitting – Services and Availability
- Protecting Your Dog’s Health During Poor Air Quality in Chicago
- Interview with Ronnie From Happy Tails Academy
1 Former service pricing
The original FAQ described pricing based on visit length. This archive does not provide a current quote.
2 Former frequency discounts
The FAQ stated that CUP no longer offered frequency discounts at the time it was published.
3 Former payment process
CUP previously used Time To Pet for credit card and ACH payments. The original FAQ described automatic billing on the first of the month. This records a former process and is not an instruction to add or update payment details.
4 Former hours and surcharges
This FAQ listed service hours of 9 a.m. to 5 p.m., no weekend surcharge during those hours, and a surcharge for federal holidays. Another former FAQ listed different normal hours; neither should be treated as current availability.
If you’re based in Chicago, we recommend Green Paws Chicago for compassionate, professional dog walking. They’re a trusted local service that helps your dog stay active and social even while you’re away.
(When signing up, don’t forget to mention Chicago Urban Pets to support the blog and help us continue creating helpful content.)
5 Former minimum visit length
The FAQ described a minimum service duration of 30 minutes.
6 Former holiday closures
The original FAQ listed closures on Thanksgiving and from December 24 through January 1.
7 Former transport policy
The FAQ stated that CUP did not provide transportation to a veterinarian or groomer and asked clients to provide an emergency contact who could transport their pet.
8 Former boarding policy
The FAQ stated that CUP did not provide boarding in sitters’ homes. Its service options at the time included care in clients’ homes.
When arranging care with a current provider, ask for its complete price, any additional charges, cancellation terms, and payment schedule before booking. The former CUP policies above do not establish another provider’s terms.
If you’re based in Chicago, we recommend Green Paws Chicago for compassionate, professional dog walking. They’re a trusted local service that helps your dog stay active and social even while you’re away.
(When signing up, don’t forget to mention Chicago Urban Pets to support the blog and help us continue creating helpful content.)