Former Chicago Urban Pets policies on services and availability

Chicago Urban Pets ended dog walking and cat sitting services on May 30, 2025. This page summarizes the policies described in our original FAQ while we were operating. These are historical CUP policies, not current booking information or Green Paws Chicago policies. For current availability, service areas, scheduling, and care requirements, contact your chosen provider directly.

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1 Former service area

The original FAQ listed South Loop, the Loop, River North, Streeterville, Gold Coast, Lakeshore East, NE Lincoln Park, and Lakeview East. The team traveled on foot, by public transportation, and by bicycle.

2 Former services

CUP offered weekly dog walking, occasional drop-in visits, and cat sitting.

3 Former visiting hours

This FAQ listed normal hours of 9:30 a.m. to 4:30 p.m., with limited availability for arrivals as late as 7 p.m. These historical hours differ from the hours listed in the former Pricing and Payments FAQ and should not be used to plan current care.

4 Former advance notice

The original FAQ described availability for existing clients requesting by 4 p.m. the day before and recommended seven days of notice for new clients. Those statements no longer represent a booking promise.

5 Former arrival windows

CUP generally used a two-hour arrival window, with some exceptions described as 60-minute windows.

6 Former visit updates

The original FAQ described Time To Pet notifications, after-visit reports, photos, and GPS information for check-in and check-out.

7 Former staff arrangements

The FAQ described staff training, management oversight, and internal team communication through Slack.

8 Former communication with walkers

Clients used Time To Pet to share instructions and exchange messages and visit updates with the team.

9 Former arrangements for a visiting dog

The FAQ allowed walks for multiple dogs staying in one home, with individual care instructions and information from both owners.

10 Former care at another address

CUP offered care at another home within its former service area when clients supplied the updated address and access instructions.

11 Former approach to dog reactivity

The FAQ described assessing dogs individually and discussing other options when a dog’s needs could not be accommodated.

12 Former introductory visits

The FAQ stated that the team model could not accommodate dogs who needed an introductory period before walkers entered the home.

13 Former extra pet charges

The original policy included an extra pet charge for additional cats or dogs.

14 Former last minute charges

The original policy included added charges for last-minute requests that required scheduling adjustments.

15 Former onboarding

New clients previously contacted CUP and scheduled an introductory call. CUP no longer accepts new pet-care bookings or service accounts.

These answers document part of Chicago Urban Pets’ service history. If you’re arranging care today, ask your provider to confirm its own policies in writing before you book.